Legal

Refund Policy

This Refund Policy explains when refunds apply to payments made through the GulfRasta app and how you can request one. It covers payments made directly to GulfRasta and, where relevant, payments for services provided by consultants or third-party providers reached through the platform.

Last updated: 31 July 2026 Applies to purchases made inside the GulfRasta app

01Overview

The GulfRasta app is currently available to download free of charge. Where paid features or services are introduced, they will be offered inside the app, with clear pricing shown before you confirm any payment. Our website does not accept payments of any kind.

This policy is designed to be fair to both users and service providers. Refunds are granted where the service you paid for was not delivered, was delivered incorrectly, or was not what was agreed.

02General refund policy

  • You may request a refund for a qualifying payment within 14 days of the purchase date.
  • Refunds are issued to the original payment method wherever possible.
  • Where a purchase was made through the Google Play Store, Google's own refund rules and processes apply in the first instance. Play Store refunds are handled through Google Play (payments > order history > request a refund).
  • Refund decisions are made in line with this policy and communicated to you by email.

03When refunds are granted

We grant refunds in situations including:

  • Non-delivery: you paid for a service and the provider failed to deliver it within the agreed timeframe or at all.
  • Duplicate or accidental charges: you were charged more than once for the same purchase, or the purchase was clearly accidental and unused.
  • Technical failure: a technical error on the platform prevented the service from being delivered or used.
  • Misrepresentation: the service delivered was materially different from the description shown to you at the time of purchase.
  • Cancellation before delivery: you cancelled a service request before the provider began work, and the provider's terms allow cancellation.

04Non-refundable situations

Refunds are generally not granted in situations including:

  • Change of mind: you purchased a service and later decided you no longer need it, once the provider has begun delivering the service.
  • Delivered services: services that have been fully delivered or substantially performed.
  • Rejection of an application or visa: visa applications, job applications, study applications, or similar outcomes are decided by third parties (embassies, employers, institutions, immigration authorities). A rejection does not entitle you to a refund where the service itself was provided.
  • User-caused failures: failures caused by incomplete, inaccurate, or fraudulent information or documents provided by you.
  • Consequences of delay: costs or losses you may suffer as a result of a delayed outcome, beyond the fees you actually paid.

05How to request a refund

To request a refund, email us at team@gulfrasta.com with the subject line "Refund request" and include:

  • Your full name and the email address linked to your account.
  • The date and amount of the payment, and the service purchased.
  • Receipt or order number if available.
  • A short explanation of why you believe a refund is due.

We may ask for additional information to verify the request. Please submit refund requests within the applicable period described above.

06Processing and timelines

Once we receive a complete refund request, we aim to review it within 5 to 7 business days. If the refund is approved, it is issued to your original payment method and may take a further period to appear on your statement, depending on your bank or card provider (typically 3 to 10 business days).

If a refund involves a third party (such as a consultant or a payment provider), processing may take longer while we confirm the details with them.

07Services by consultants and third-party providers

GulfRasta is a platform that connects you with independent consultants and providers (for example, visa processing, study consulting, and travel booking). Where you pay a consultant or provider directly, their own refund terms apply alongside this policy. If a provider refuses a refund that is clearly due, contact us and we will investigate and, where appropriate, mediate on your behalf.

Note: GulfRasta cannot refund fees paid to third parties outside our platform, and we cannot guarantee the outcome of any application, visa, admission, or booking.

08Changes to this policy

We may update this Refund Policy from time to time. Material changes will be reflected by an updated "Last updated" date and, where appropriate, announced in the app. The policy in effect at the time of your purchase governs that purchase.

09Contact us

If you have any questions about refunds, contact us at team@gulfrasta.com or through the contact page on our website.